Some Q&A platforms integrate with other knowledge sources in businesses, so answers can be pulled from existing content, which helps ensure the consistency and accuracy of the information provided on the platform. Q&A platforms can exist as standalone tools, or they are often integrated with the more robust knowledge management software. The content collected on Q&A platforms also helps businesses build a knowledge base that highlights common questions from employees or customers. The Learning Center offers a growing list of on-demand courses and short videos designed to give you just what you need when you need it. This knowledge management format can help customer service teams, managers, and colleagues rapidly answer questions and provide answers that can take specific context into consideration. Find what you were looking for (and more) in the Zoom Learning Center, a free educational platform for all new and existing users, no matter your account type or user role. Externally, customers use them to ask questions and the support team members offer answers. When deployed as an internal resource, employees use these tools to ask questions and colleagues provide answers.

The information is in question-answer format rather than long-form articles. While Q&A platforms are used as a knowledge repository, they differ from traditional knowledge base tools. The kinds of questions asked by employees usually revolve around how they can get their job done, while customers ask questions about products, services, and purchasing support. Businesses implement these tools as a searchable knowledge base, either internally for employees or externally for customers, to retain all the questions and answers provided. Q&A platforms are online discussion platforms that enable employees or customers to ask and answer questions.

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